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Frequently Asked Questions


Traveling by air and need documents?

Download the Li-ion battery docs here (Luggie Eco) and the Elite Battery A-700-C here , for the Elite A-701-C please click here - these are the MSDS documents required by airlines.
For the Test Results of the Battery ID: A701-C please click here or click here for the Battery ID: A700-C
For an example of the Qantas letter for transporting mobility scooters please click here
To view the IATA Regulations please click here (NOTE: the tests mandated by IATA in Part III, 38.3 have been conducted for the Luggie batteries and are noted in the MSDS)

How do I turn on Luggie scooter?

Locate the on/off switch below the handlebar on the right side. When you flick the switch If you do not see a solid red light, check to make sure the battery has been properly installed or refer to the owner’s manual for diagnosis.

What does the magnetic brake release do (red lever located at the back of the Luggie)?

In time of emergency or when your battery is out of power, disengaging the magnetic brake release will inhibit you from driving the scooter; but, it will allow your scooter to be pushed freely by an attendant.

Are there safety modes in place even when the magnetic brake release has been disengaged?

Yes. If the attendant pushes the scooter too quickly while the magnetic brake release is disengaged, the scooter will brake or stop. If the attendant pushes slowly, the scooter will move easily without braking. If the attendant pushes too quickly, the Luggie safety mechanism will trigger and stop the scooter. If this happens, come to a complete stop to allow the safety mechanism to reset before starting again.

What if my Luggie doesn’t start?

(a) Check to see that the battery is installed properly in the battery compartment before turning on the power switch. (b) If the battery is installed properly, check the battery indicator. If the indicator is in the red zone (out of battery), charge your battery. Another indication that the battery is almost out of power is if the power switch flashes once per second and the battery indicator is in the red zone. (c) If the power switch flashes 5 times per second and your battery indicator is in the green zone (charged state of the battery) make sure the magnetic brake release hasn’t been disengaged. If the magnetic brake release is disengaged, turn off the power switch, engage the magnetic brake release then turn on the power switch before driving.

How do I move forward, reverse and stop on the Luggie scooter?

Gripping the right wig-wag lever let you move forward on your Luggie scooter. Gripping on the left wig-wag lever allows you to move in reverse. To stop, simply let go of both levers.

Am I able to adjust the speed of my Luggie scooter?

You can adjust the speed of your Luggie by adjusting the speed control dial. When the dial is adjusted to the turtle mode, the scooter is at it’s slowest. As you adjust the dial toward the rabbit icon on the speed control dial, the speed of the Luggie will increase to the top speed of 4 MPH.

When should I charge my battery?

Charge your battery when the battery indicator is in the red region on the battery indicator. Or after each use, a battery that is kept fully charged will have a longer life than one left partially charged. Never leave your battery flat this will damaged the battery.

How long will it take to fully charge the battery?

The time required to fully charge your battery will depend on the depth of discharge on the battery. The minimum time taken to recharge the battery fully will vary between 2 to 6 hours.

What do I do if I want to store my Luggie and battery for a long period of time?

When storing your Luggie and battery for long period of time, fully charge your battery and place the battery so it not fully connected to the leads on your Luggie scooter. The battery should never be stored fully discharged. Fully discharging you battery pack and storing your scooter will put your battery in a “Sleep Mode” which could render it unchangeable when you are ready to use it. It is recommended to charge the battery once a month even if the battery has not been used, this will keep the battery in good condition.

How should I fold the Luggie to check it for air travel?

The best way to fold the Luggie and check it for air travel is to retract the tiller and fold the tiller down to the base of the scooter along with the seat. By making the scooter flat (folding down both the tiller & the seat), it is easier for airline crew to handle and transport the scooter without damaging the scooter.

How do I remove the battery from the battery compartment (locked position)?

To remove the battery from its compartment, press the battery release button all the way in, while pulling on the back edge of the battery to release the battery from the locked position.

How long will my lithium battery last?

The life of your lithium battery will depend on use and care. Like any consumable product, the battery will deteriorate in performance and reduce in range with time and use. Battery tend to deteriorate in performance and reduce in range when left in a discharged state, left in cold conditions for extended periods or worn due to heavy use.

Where can I drive Luggie?

The Luggie was designed to provide optimum stability under normal driving conditions for use on dry, level surfaces. We realize that there will be times when you will encounter other surfaces. Please take caution when driving in any conditions. Luggie is not recommended for uneven terrain, persistent rain, snow, steep inclines, sand or largely uneven surfaces.

How do I unfold my Luggie scooter?

Refer to the Quick Start Guide provided in your packaging or the owner’s manual on unfolding your new scooter.

How do I adjust the angle of my tiller?

Lift the trigger handle out to bring the tiller toward or away from you while seated.

What should I do if my battery doesn’t charge?

Call the customer service department to trouble shoot. DO NOT REMOVE THE SEAL FROM THE BATTERY. YOUR BATTERY WARRANTY WILL BE VOID IF THE SEAL IS BROKEN.

Who do I contact if I need replacement parts for my Luggie scooter?

Contact your authorized Luggie reseller for replacement parts on your Luggie scooter.

How do I ensure my seat is locked in position?

Check to see that the seat lock indicator is red on both the right and left side to ensure your seat is locked in place.

Where can I purchase accessories and/or replacement parts for the Luggie scooter?

You can purchase accessories and Luggie parts from your Luggie authorized dealer.

Where do I find the serial number for my Luggie scooter?

The serial number for your scooter can be found on the underside of the scooter. With the scooter in the unfolded position and the Luggie chassis hooks locked, lift up the front bumper and set the scooter upright. The serial number will be on the left inside frame of your scooter.

How do I fold my Luggie to put in the Luggie suitcase?

(a) Compress the tiers of the tiller completely. (b) Lower the tiller by lifting the trigger to lower the tiller. (c) Lock the tiller in the tiller locking clamp. (d) Unhook the chassis hook. (e) Bring down the chair by simultaneously squeezing on the seat lock handle as you guide the chair down. (f) Pull up on the base of the chair until the front chassis locks with the back chassis. OPTIONAL: You can raise the tiller tier to the desired height for easy towing of the Luggie.

Does the Luggie go to sleep when it is idle for a long period of time?

Yes, the Luggie will go to sleep when idle for 15 minutes

How do I wake the Luggie once it is in sleep mode?

There are 2 ways to wake the Luggie in sleep mode. One way to wake the Luggie is to pull on the wig-wag a couple of times to wake the scooter. The recommended way to wake the Luggie is to power off the scooter before powering it back on.

Will my battery deplete in power when it is in sleep mode?

Yes, your Luggie battery will deplete in power even in sleep mode. If you are in idle mode for a long period of time, it is recommended that you power off the scooter completely to conserve battery power.

What’s the recommended way to adjust the angle of the tiller?

It is recommended that you lift the trigger upward completely before adjusting the angle of the tiller so as not to unnecessarily wear the mechanism.